DNS Monitoring for MSPs

The problem

As a managed service provider, you're responsible for keeping client infrastructure running. But clients often have their own DNS access - at registrars, in Cloudflare dashboards, or through other hosting providers. When they make changes without telling you, the result is often downtime that you get blamed for.

Common scenarios:

• A client changes their A record while "trying something" and breaks their website
• A client's marketing team adds a CNAME for a landing page that conflicts with existing records
• A client's registrar auto-renews and resets DNS to defaults
• A former employee changes MX records on their way out

How DriftWatch helps

Add all client domains

Create a team for your MSP and add every client domain you manage. DriftWatch discovers all DNS records automatically - no need to manually list what you're watching.

Monitor everything

Toggle monitoring on all records for each domain. On the Pro plan, scans run every 5 minutes. On Enterprise, every minute. You'll know about changes almost as fast as they propagate.

Route alerts to your NOC

Set up a Slack channel or webhook that feeds into your ticketing system. Create alert rules that route all changes across all client domains to your operations team. Critical changes (MX, NS, A records) can go to Pushover for immediate attention.

Acknowledge and resolve

When a change comes in, your team can review the diff in DriftWatch, determine if it was authorized, and acknowledge it. Unacknowledged changes stay visible in the dashboard until someone deals with them.